Outshelf Support

Contact Outshelf support

Email support@outshelf.app or call +1 (888) 332-6460 for help with sign-in, screens, generated concepts, purchases, privacy questions, feedback, or accessibility. Email is usually the fastest option.

Mail may be sent to MimesisIQ LLC, 3419 Via Lido #620, Newport Beach, CA 92663, United States.

What to include

• Your device model, iOS or browser version, Outshelf app version or TestFlight build, and the approximate time the issue occurred.
• The steps that led to the issue and the exact message shown. Screenshots are welcome when they do not expose confidential information.
• For a screen or concept issue, include the screen identifier or share link if available. Do not send your magic sign-in link, App Store password, full payment-card number, or API credentials.

Sign-in and email

Outshelf uses one-time email links instead of passwords. A link expires after 15 minutes and works once. If a link is delayed, check spam, request a new one, and open only the newest message. Contact support if delivery continues to fail.

Purchases, subscriptions, and refunds

In-app purchases are processed by Apple. Manage or cancel a subscription in App Store Subscriptions. For a charge or refund request, use Apple’s Report a Problem service. Include the Outshelf product name and transaction date when contacting us, but do not send sensitive payment information.

Deleting an Outshelf account does not cancel an Apple subscription. Cancel the subscription with Apple separately before deleting the account.

Account and privacy requests

To erase an account from inside Outshelf, open Billing → Account → Delete account. For an access, correction, deletion, or other privacy request, email support@outshelf.app with “Outshelf Privacy Request” in the subject. We may need to verify the request.

Understanding a synthetic study

Outshelf’s panelists are generated by AI and are not real consumers. A study is useful for structured comparison and hypothesis generation, but it does not replace interviews, prototypes, preorders, or observed customer behavior. Contact support if a study appears incomplete, duplicated, or inconsistent with its locked panel roster.

Accessibility and feedback

We welcome reports about VoiceOver, text size, color contrast, motion, keyboard access, touch targets, or any barrier that makes Outshelf harder to use. Put “Outshelf Accessibility” in the email subject. Product feedback and feature requests are also welcome; do not submit confidential material you do not have permission to share.